Terms and Condition

Welcome to Nomilora.
By accessing or using our website, you agree to the following Terms & Conditions.
Please read them carefully before shopping with us.

1. GENERAL INFORMATION

Nomilora (“we”, “us”, “our”) provides products and services through this website.
By using our store, you confirm that you are at least 18 years old or have permission from a legal guardian to shop with us.

We reserve the right to update, change, or replace any part of these Terms at any time.

2. PRODUCT INFORMATION

We aim to provide accurate product details, images, and descriptions.
However, slight variations in color or appearance may occur due to lighting and screen differences.

Product availability may change without notice.

3. PRICING & PAYMENTS

All prices on our website are displayed in your local currency (or USD depending on your region).
We accept major payment methods including credit/debit cards and secure checkout options.

We reserve the right to update prices at any time.

4. ORDER PROCESSING

Once your order is placed, it begins processing immediately.
Please make sure all information (address, phone number, email) is correct.

We are not responsible for orders placed with incorrect details.

5. SHIPPING & DELIVERY

Shipping times vary based on your location.
Delivery estimates are provided at checkout but may take longer during busy seasons or due to courier delays.

Nomilora is not responsible for delays caused by customs, weather, or logistics partners.

6. RETURNS & REFUNDS

Due to the nature of skincare/beauty products, we only accept returns for items that arrive damaged or defective.

If this happens:

  • Contact us within 48 hours of receiving your order

  • Provide images of the issue

  • We will replace or refund your order depending on the situation

We do not accept returns for:

  • Used products

  • Change of mind

  • Incorrect orders made by customers

7. CANCELLATIONS

Orders can only be cancelled within 2 hours of purchase.
After processing begins, cancellations are not possible.

8. USER CONDUCT

You agree not to use our website for illegal or unauthorized purposes.
Misuse of our site may result in account restriction.

9. LIMITATION OF LIABILITY

Nomilora is not responsible for:

  • Lost, stolen, or delayed packages

  • Allergic reactions or misuse of products

  • Errors caused by incorrect customer information

Use products as directed.

10. PRIVACY

Your personal information is protected and will only be used to process your order.
We never sell or share customer data with third parties outside order processing needs.

11. CONTACT US

For questions or support, you can contact us at:
📧 info@nomilora.be