Return Policy
At Nomilora, your satisfaction is important to us.
Please read our Return Policy carefully before placing an order.
1. Eligibility for Returns
Because our products are personal-care, skincare, and beauty-related, we only accept returns if:
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The item arrives damaged, defective, or incorrect
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The issue is reported within 48 hours of delivery
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The product is unused, unopened, and in its original packaging
We do not accept returns for:
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Used products
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Opened skincare or beauty items
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“Change of mind” or dislike after use
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Wrong orders placed by the customer
This is for hygiene and safety reasons.
2. Reporting an Issue
If you received a damaged or defective product:
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Email us at support@nomilora.com
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Include your order number
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Attach clear photos or videos showing the issue
Our team will review it and provide a replacement or refund.
3. Refunds
Approved refunds will be:
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Processed within 3–7 business days
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Returned to your original payment method
Depending on your bank, refunds may take additional time to appear.
4. Replacements
If your item is damaged or defective, we can send a replacement at no extra cost.
Replacements follow the same shipping timeframe as regular orders.
5. Cancellations
Orders can only be cancelled within 2 hours of purchase. After processing begins, cancellations are no longer possible.
6. Lost or Delayed Packages
Nomilora is not responsible for:
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Packages delayed by couriers
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Packages lost due to incorrect customer address
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Packages marked as “delivered” by the carrier
If there is an issue, we will assist you in opening an investigation with the shipping provider.
7. Contact Us
If you have questions or need support, reach us at:
📧 info@nomilora.be